Shipping Information

Free Shipping

We offer free ground shipping in the continental U.S. on any rug order over $750. Free shipping allows you to have rugs in your home “on approval” and enables you to see the rug in your house, in your lighting with your existing color palette and décor. Rugs look different in different settings, and since they last such a long time, we want to be sure that you will love your rug for many years to come.

You can expect your rug via UPS in 5-10 business days from the date of order, unless you are informed otherwise or unless you opt for expedited shipping. Next day or Two-day delivery service is available for an additional fee. We will email you the UPS tracking and you will be able to track the progress of your order. Some oversize rugs may need to be shipped with a freight company, and you will be given these details when your rug ships. UPS and freight companies deliver to your door, but should not be expected to bring the rug inside your home. We ship all orders “Signature Required” unless otherwise specified.

Transit Time

Orders will usually ship from our store in North Carolina within 1-5 business days. Some items will ship directly from the producer within 2-5 days. In either case, you should receive your item within 7-10 business days. If for some reason your order is delayed, we will let you know via email, then monitor your order until it is delivered to you. Oversized shipments (rugs 9×12 and larger) may be too big for UPS and FedEx and will ship via truck and therefore may take an extra day or two. We are happy to facilitate expedited shipments using next day and second-day delivery options for an additional fee.